Cancellation Policy
Order cancellation, freight-damage, return, and warranty assistance details.
If you need to cancel your order, contact our customer service team immediately. You can reach us by filling out the Contact Us form or calling 1-877-51-VANITY or 904-338-2348. Our team will guide you through the cancellation process efficiently.
Within 24 Hours of Order Placement: No cancellation fees will be charged.
After Manufacturing Begins: No refunds
Return Policy
At Her Vanity, we stand behind the quality of our handcrafted vanities and all other products. We are committed to your satisfaction and will work with you to resolve any concerns, including select cases involving unused, new-condition products.
All our items are covered by a 1-year satisfaction warranty against manufacturing defects and craftsmanship issues. To initiate a claim for transit damage or product defect, please inspect the item at the time of delivery, note any damages on the delivery receipt, and contact our team within 48 hours with photo documentation.
Our 1-year satisfaction coverage also allows us to evaluate and assist with concerns related to new, non-defective items, subject to case-by-case review and applicable return logistics. We may offer repair, adjustment, replacement, or alternate resolutions based on the situation. Please note that natural variations, natural wood imperfections, or customization nuances are not considered defects.
Need Assistance?
For assistance, reach out to us at 1-877-51-VANITY or email info@hervanity.com.