FAQ

At Her Vanity, we manufacture all of our products in our own facility cutting out the need for a middleman to mark up costs. From raw lumber to the finished product, all made 100% in America!

Yes! Please call us at 1-877-51-VANITY and our representatives will be happy to help. They are available Monday – Friday 9am – 5pm EST.

If you’re in the Jacksonville, FL area, feel free to give us a call to schedule a tour!

We accept all major credit and debit cards.

Yes! Please reach out to us using the Contact Us link or call us at 1-877-51-VANITY to discuss options.

Due to the size and weight of our products, they are shipped via freight. Our crated products are loaded onto a semi-truck and delivered curbside.

No. Freight shipments are left curbside. You are responsible for moving the items from the curb into your home.

You will coordinate your freight delivery with the carrier using the phone number you provided with your confirmation. Shipment time is typically 7-10 business days.

Your order can be shipped to any address in the continental United States except Hawaii, Alaska or any PO Box.

You will receive an email confirmation immediately after placing the order. You will receive a second email once the order has been shipped. Shipping information, including tracking information, will be provided at that time.

On rare occasions, an item may be out of stock.

Items that are backordered are charged in full at the point-of-sale, just like in-stock items. This enables us to reserve your items within our facility.

Within 24 hours of the placing the order, our representative will notify you via email that the item is backordered along with an estimated ship date.

If an item is on backorder, you have the option to cancel the item with a full refund as long as you have not been notified of the new ship date.

To cancel a backordered item, please contact us via email or phone.

If you notice damage while the carrier is on site, DO NOT accept delivery of the product. Take a picture of the damage, accept any paperwork from the carrier if possible, and refuse delivery. Next step is to contact customer service at 1-877-51-VANITY.

If you find concealed damage after delivery, please contact us as soon as possible, within 24 hours mandatory. Freight carriers typically only allow two business days after delivery to file a freight claim.

We are not able to help with any complaints of damage, including visible or material defects after the product has been installed or altered.

Her Vanity, Inc. is not responsible for any labor costs related to handling, installing or uninstalling items purchases.

We do not accept cancellations or returns after 24 hours of order placement unless a warranty issue.

We do not offer refunds unless order is canceled with 24 hours of placing the order. If this case, refunds will be processed within 48 hours.

Her Vanity products are covered under our 1-year limited warranty for residential use only. The warranty can be transferred from the original purchaser on to one end user, typically the homeowner. Click here for additional warranty details.

To care for and clean the vanity, use a soft damp cloth to wipe off dirt and dust; follow with a dry cloth. Avoid any harsh cleaners, waxes, abrasive materials that will scratch or stick to the surface, as well as excessive moisture. Wipe off any spills or drips immediately to maintain the finish. For additional care instructions, click here.

We supply 100% free shipping for all vanities. If you are local and want to pick up your item, a local pick up option is available. To do so, please use the code “PICKUP” to get the discount. This will also let our team know that you will pick up the item locally.